How quickly will I get a response?
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Via WhatsApp, most clients hear back within 7 minutes — day or night, weekend or holiday. Contact form responses typically take 1–2 hours.
Do I need to pay before getting help?
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No. We first understand your issue, then agree on a price together before any payment is made. You'll know exactly what you're getting and what it costs before committing.
Is there a refund policy?
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Yes. If we cannot resolve your issue, you receive a full refund — no questions asked. We are confident in our resolution rate (98%) but the guarantee is always there.
Can I contact you outside business hours?
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We don't have "business hours" — we operate 24 hours a day, 7 days a week, including all holidays. Send your message at any time and a real technician will respond.