Our Guarantee

Refund Policy

We stand behind our work 100%. If we cannot resolve your issue, you pay nothing. Here's everything you need to know about our refund process.

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100% Satisfaction Guarantee

If our technician is unable to resolve your issue during the session, you will receive a full refund — no questions asked, no delays. This is our core promise to every client.

📄 General Policy

UVISION TV LLC provides exclusively non-tangible digital services. No physical product is shipped or delivered. Our service consists of remote technical assistance delivered via video call or messaging, beginning shortly after payment confirmation.

Because our service is digital and delivered immediately upon purchase, we apply a resolution-based refund model: you are entitled to a full refund if and only if we are unable to complete the service as described.

✅ When You Are Eligible for a Refund

The following table outlines conditions that qualify or disqualify a refund request:

✓ Eligible

  • ✅ Technician unable to resolve the issue
  • ✅ Service not delivered within agreed time
  • ✅ Duplicate / double payment charged
  • ✅ Wrong service charged by mistake
  • ✅ Request within 24 hours of payment

✗ Not Eligible

  • ❌ Issue successfully resolved in session
  • ❌ Client did not attend the session
  • ❌ Request after 48 hours of service delivery
  • ❌ Issue caused after session by client
  • ❌ Change of mind after service completed

🔄 How to Request a Refund

Follow these simple steps to submit a refund request:

1

Contact Us Within 24 Hours

Reach out via WhatsApp or email within 24 hours of your payment. Include your PayPal transaction ID and describe the issue that was not resolved.

2

We Review Your Request

Our team reviews your case within 2 business hours. We may ask for a brief description or screenshot to confirm the issue.

3

Refund Approved & Processed

Once approved, we initiate the refund immediately through PayPal. The amount appears in your account within 3–5 business days depending on your bank.

⏱️ Processing time: Refunds are approved within 2 hours of your request. PayPal transfers typically take 3–5 business days to reflect in your account.

📧 Contact for Refunds

To submit a refund request or for any payment-related questions, contact us using the methods below. Always include your PayPal Transaction ID in your message to help us process your request faster.

WhatsApp: +1 (646) 631-8562
Email: uvisionhelp@gmail.com
Company: UVISION TV LLC — Registered in Montana, USA

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Need a Refund or Have a Question?

Our team responds within 10 minutes on WhatsApp — day or night.

📧 Send Refund Email